Assistant Director - Customer Success Manager

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.

This role is responsible for working with other sales colleagues and other internal stakeholders to drive the adoption of DataApps solutions and improve the overall customer experience to help drive growth and customer loyalty, helping clients to realise value in our offering. Main responsibilities include:

• Meet or exceed activity based KPIs which align with the company’s vision and objectives
• Work with sales colleagues and other internal stakeholders to drive product adoption and successfully enable end users
• Deliver successful training sessions and workshops to clients with a clear strategy and objectives
• Partner with Solution Specialists to deliver targeted client demos that address client needs
• Collaborate with Product Management and Product Strategy to promote improvement in product quality and coordinating regular client feedback forums.
• Identify additional products and services that clients may benefit from and relay qualified opportunities to Relationship Managers
• Act as a customer and segment expert and provide product/service insights during the relationship lifecycle
• Assist in the preparation and circulation of market insight comments to create awareness of Moody's expertise internally and externally
• Position requires travel (approximately 20% to 40% of your time).

Qualifications:

• Undergraduate/first-level degree (e.g., bachelor’s degree) required, with coursework in business, economics, finance, marketing, or related fields.
• A Moody’s employee at this level would typically have 5+ years’ experience working in direct business-to-business client facing roles with experience within a SaaS, commercial data, analytics, regulatory or finance industry.
• Solid understanding of complex business concepts and processes, particularly in regulatory compliance, supplier, and credit risk use cases.
• Ability to present high-level information as well as detailed demonstrations of products & services.
• Excellent verbal/written communication and presentation skills.
• Ability to work both independently and within a team environment, with focus and high attention to detail.
• Fluency in English (essential) and European language (preferred).

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.