Software Engineer

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

This role is part of the Application Production Support technical team in the Shared Application Services organization. Moody’s is seeking a Salesforce Engineer to lead our team in supporting Moody’s MuleSoft platform. The successful candidate will be responsible for daily Production Support functions, work on and ensure that all incidents related to the supported applications are resolved in a timely manner. The resource will ensure functioning of the production environment with the view to maintain stability and control.

A successful candidate must be both a leader who can work with vendor resources, stakeholders, and work with agile teams. On any day, the candidate could be doing any or all of the following:

• Provide a superior customer experience in all interactions with stakeholders.
• Resolve assigned tickets within SLA deadlines.
• Provide documented root cause analysis and properly document all requests and issues within tickets utilizing support of multiple ticketing platforms such as Service Now and Jira.
• Work with other teams in the resolution of issues that span multiple applications and/or platforms.
• Provide oversight of ITSM toolset ensuring SLAs on incidents, requests and problem records are met and their details are accurate.
• Manage major incidents in the application support area, work for a speedy resolution and follow up with resulting problem actions.
• Weekend Duty manager role as part of a global rotation, act as point of escalation for major incidents.
• This position requires the individual to be flexible in availability to provide support in shifts in line with business needs.
• Meet individual and team goals and service levels.
• Document and maintain procedures.
• Actively participate in team meetings and discussions.

Qualifications :

• Bachelor's or Master's degree in Computer Science, Software Engineering, or a related field.
• 3+ years of experience in Software Development and support role within the financial sector.
• Hands-on experience using MuleSoft suite of products - Anypoint Platform, Design Center, Connectors, Exchange, Runtime manager and API Management tools.
• Strong technical knowledge and work experience in implementing and support of integrations with Web services / SOAP / RESTful / file-based integration patterns and use of different Mule connectors (File, Http/Https, EDI, SAP SuccessFactors, Salesforce, SAP Connector etc.)
• Experience of Supporting API Services, Pub-Sub models/Asynchronous messaging architecture and Real Time Integrations.
• Experience in Java, DataWeave, JSON and RAML is required in a cloud or hybrid architecture platform.
• Business process knowledge and work experience with ERP / Cloud systems within SAP,HCM, Finance and CRM domains.
• Strong familiarity with systems automation principles with intermediate hands-on experience with scripting technologies (Python, VBA, Perl, PowerShell, VBS, etc.).
• Should have acquired MuleSoft Developer Certificate.
• This position requires the individual to be flexible in availability to provide support in shifts in line with business needs.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and meet deadlines.
• Highly organized and detail oriented with strong analytical skills and comfortable with Agile deliverability methodology.
• Ability to remain flexible and manage competing priorities under demanding deadlines.
• Strong interpersonal and teamwork skills, as well as excellent oral and written communication skills.
• Ability to summarize and report on complex data in a concise manner and ability to identify trends and ensure consistency.
• Strong technical skills required to create and maintain analysis and reporting (e.g., Excel, PowerPoint, etc.).
• Strong sense of ownership of the work product.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.

For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet

Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee’s tenure with Moody’s.